Refund Policy

Refund Policy – TwinHearts

At TwinHearts, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Returns

We accept returns within 7 days of delivery. To be eligible for a return:

Items must be unused, unworn, and in the same condition as received
Items must be in the original packaging
Proof of purchase is required

Certain items may be non-returnable, including:

Sale or discounted items
Gift cards
Personalized or custom-made products

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us first.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.